FAQs

You booked a Private Vehicle.  No other passengers will be in the vehicle but you and your family.

If you successfully booked online, then you are good to go.

1. Online Ride Confirmation

Clients can view their reservation status online. Within 48 hours, the system will show that your ride is confirmed and currently being scheduled with a driver.

2. Driver Contact

The assigned driver will send a text message within 24 hours of your arrival to provide:

Driver name

Vehicle details

Pickup instructions

Any additional updates

This ensures guests receive accurate and timely information directly from the professional transporting them.

One of our drivers will meet you on Level 2 (Terminal A and B) or Level 6 (Terminal C) at baggage claim, collect your luggage, and bring you to the vehicle – Off to your destination directly.

If you book same-day or inflight, there are no guarantees.  Give us time to contact you after we secure your spot. – Note: This is very risky, though we have pulled it off each time. – Arrivals Only!

Can we stop at the Grocery Store? – Yes!  You will need to pre-order curbside.  We will provide you with the location.  This is VERY popular and convenient.

Book Online at https://gearfusion.com

Book by phone: 407-457-9253

Book by Facebook Messenger:  https://facebook.com/gearfusionorlando

We pick up 24 hours a day / 7 days a week.  There is a late-night/early-morning fee.

International may also contact using WhatsApp: +1-407-457-9253

For arrivals enter the actual arrival time.  We track the flight numbers so we will adjust accordingly.

Domestic flight departure to MCO, plan 3 hours from your resort.

Domestic flight departure to SFB, plan 3 hours from your resort.

Domestic flight departure to  TMP (Tampa) plan 5 hours from your resort.

All International departure flights from MCO, plan 4 hours.

Venmo – @gearfusion – last 4 digits to confirm: 9253

Credit Card Online upon booking. We use Stripe as our processor.

Payment on arrival: Cash, Credit Card, Venmo

We carry a full range of car seats – not a one-size-fits-all car seat.  All our seats are pre-installed and double-checked for safety. We carry the following for all age ranges:

Rear-facing

Front facing 5 Point Harness

Front Facing Toddler

Backless Boosters

Airlines are notorious for delays and changing schedules.  Please call (407-457-9253) or email us (pickup@gearfusion.com), and have the following information:

Last name

Booking Number

All flight changes with times and flight numbers

No same-day changes for departures.  We have many other passengers who secured their confirmed pick-up departure time.

Example:  Your departure flight is now 45 minutes later and you were notified the night before or the morning of. Now you don’t want to leave your resort up to an hour later.  We can’t change the entire schedule for this.  We’re empathic to the situation, but we have many other passengers who require us to be on time.  We cannot be delayed in this instance.  You/We can’t get the Airlines back on time, so please don’t ask us to change our times that will disrupt others. – This has happened.

Note: If we have room we will try, but we make no guarantees.

For one-way departures please book as soon as possible.  We prefer no later than 48 hours before you depart.

For last-minute emergencies, please call +1-407-457-9253

For changes to existing departures please see below under ‘Changes’.

We know things can happen so we want to be as transparent and fair for everyone.

1. Standard Cancellations

Up to 72 hours before the scheduled service: The client is eligible for a 100% refund of the full reservation.

Up to 48 hours before the scheduled service: The client is eligible for a 50% refund.

24 hours or less before the scheduled service: No refunds will be issued for cancellations, including for both arrival and departure transfers.

2. Case-by-Case Exceptions

We understand emergencies can occur. Certain extraordinary circumstances may be reviewed on a case-by-case basis, and refunds or partial refunds may be granted solely at the company’s discretion.

3. Missed Flights & Rescheduling

If the client misses their flight and needs to reschedule the pickup:

A Rescheduling Fee of 50$ will be applied to accommodate the new service time.

Rescheduling is subject to availability and is not guaranteed.

If the client chooses not to reschedule or no availability exists, the booking will be treated as a same-day cancellation and will not be eligible for a refund.

Arrival: All our transfers/trips are pre-scheduled.  We do our best to arrive on time, however, some things can arise.  Traffic, accidents, the Airline industry doing whatever they want lately with delayed or canceled flights.  The driver will be in constant contact with you.  We have never abandoned a passenger.

Departure:  Please be ready to go.  Call the Bellhop 1 hour before you are supposed to meet the driver. The bellhop gets backed up. Plan your departure so it’s a smooth transition back to MCO or SFB.  – This is not the time to hit the Gift store. We are under tight schedules so we want to ensure everyone makes their flights with little stress and angst.

1. Grocery Stops

Clients may request a grocery stop during their ride. Grocery stops carry an additional fee of $30 USD and include reasonable waiting time as defined by the company. Extended waiting times may incur additional charges.

2. Additional Stops

Any extra stop added to the itinerary—whether for picking up items, dropping off passengers, or any other purpose—will be charged an additional $30 USD per stop.

All stops must be requested in advance or communicated to the driver as early as possible. Approval is subject to route, safety, and time constraints.

3. Limitations & Availability

The company reserves the right to decline additional stops if they significantly deviate from the original route, interfere with scheduling, or impact the driver’s next assignment.

1. Waterpark Stops

Clients may request a stop at a waterpark during their scheduled service. This stop carries an additional fee of $35 USD.

2. Courtesy Luggage Drop-Off

The $35 fee includes a courtesy luggage drop-off at the client’s Disney Resort, which covers:

Delivery of luggage to Bell Services

A photo of the luggage safely placed on the cart

A claim ticket provided to the client for verification

3. Limitations

This service is exclusively available within Disney Resorts.

Availability may depend on scheduling and route timing. The company reserves the right to decline this service if it affects operational timelines or subsequent reservations.